At pkr098, your personal data is handled with the same discretion you'd expect from a premier institution. This Privacy Policy explains exactly what information we collect when you use Pakistan's leading online casino and sportsbook, how we use it, who we share it with, and the controls available to you.
A quick overview of the core privacy principles that guide how pkr098 handles every piece of information you entrust to us.
This Privacy Policy ("Policy") is issued by pkr098 ("pkr098", "we", "us", "our") and applies to all personal data collected through the pkr098 website and mobile web platform accessible at pkr098.net, including the casino, sportsbook, promotional pages, and all associated features and services (collectively, the "Platform").
pkr098 takes the privacy of its players seriously. Whether you are a registered account holder or simply browsing the Platform as a guest, this Policy governs how your personal information is collected, stored, processed, and protected. By accessing or using the pkr098 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated into the overall agreement governing your use of the pkr098 Platform.
pkr098 collects personal data through several channels: directly from you when you register an account or interact with the Platform, automatically through your use of the Platform, and from third-party service providers engaged to verify your identity or process your transactions.
pkr098 uses the personal data it collects for the following purposes. The table below maps each data category to its primary use and the legal basis that justifies that processing.
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Registration & KYC Data | Account creation, identity verification, age confirmation (21+) | Contract; Legal Obligation |
| Financial Data | Processing deposits and withdrawals in PKR; AML compliance | Contract; Legal Obligation |
| Usage & Transaction Logs | Platform operation, dispute resolution, fraud prevention, regulatory reporting | Legitimate Interest; Legal Obligation |
| Device & Technical Data | Security monitoring, multi-account detection, platform optimisation | Legitimate Interest |
| Communications Data | Customer support, complaint handling, service improvement | Contract; Legitimate Interest |
| Responsible Gaming Data | Enforcing player-set limits, self-exclusion, duty of care obligations | Legal Obligation; Legitimate Interest |
| Cookie & Tracking Data | Platform analytics, personalisation, marketing (where consented) | Consent; Legitimate Interest |
pkr098 does not use your personal data to make fully automated decisions that produce significant legal effects without human review. Where automated tools (such as fraud scoring) inform an account restriction, a member of our compliance team reviews the decision before any permanent action is taken.
pkr098 processes personal data on one or more of the following legal bases:
pkr098 does not sell your personal data to third parties. We may share your information with the following categories of recipients strictly on a need-to-know basis:
pkr098 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security, and — where you have consented — deliver relevant promotional content. The following categories of cookies are in use on the Platform:
You may manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
pkr098 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML / Gaming licence obligation |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Transaction & Betting Records | Duration of account + 5 years post-closure | AML reporting; dispute resolution |
| Support Communications | 3 years from date of communication | Complaint handling; legal proceedings |
| Analytics & Log Data | 13 months on a rolling basis | Platform performance analysis |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent management |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual player.
pkr098 respects your rights in relation to your personal data. You may exercise any of the following rights by contacting the pkr098 support team via live chat or by emailing [email protected]:
The pkr098 Platform is strictly intended for adults aged 21 years and over. pkr098 does not knowingly collect personal data from individuals under the age of 21. Age is verified as part of the registration and KYC process, and accounts found to be held by persons under 21 will be immediately suspended in accordance with our Terms & Conditions.
If you are the parent or guardian of a person under 21 and you believe they may have accessed or attempted to register on the pkr098 Platform, please contact our support team immediately via live chat. We will investigate and, where confirmed, delete all associated data as promptly as our regulatory obligations allow.
pkr098 strongly recommends that households with minors use device-level parental control software and ensure that pkr098 login credentials are stored securely and not accessible to persons under the age of 21.
pkr098 implements a multi-layered security architecture to protect the personal data of its players. Our key security measures include:
While pkr098 takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You play an important role in keeping your account safe — please use a strong, unique password for your pkr098 account and enable two-factor authentication.
The pkr098 Platform integrates with a number of third-party service providers to deliver a complete gaming experience. These include game software studios, live dealer streaming providers, payment gateways, and identity verification platforms. Each third-party provider operates under its own privacy policy and data processing agreement with pkr098.
pkr098 conducts due diligence on all third-party partners to ensure they maintain data security standards consistent with those applied by pkr098 itself. We enter into data processing agreements with all sub-processors that handle personal data on our behalf, contractually obligating them to process data only as instructed by pkr098 and to maintain appropriate security measures.
pkr098 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services offered on the Platform. The effective date at the top of this page will be updated whenever a material change is made.
Where a change is material — meaning it significantly affects how we collect or use your personal data — pkr098 will notify active account holders via the email address registered to their account prior to the change taking effect. For minor or clarificatory amendments, updating the effective date on this page constitutes sufficient notice.
Continued use of the pkr098 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change, you may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkr098 handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week:
For further information on how pkr098 handles responsible gaming — including self-exclusion tools, deposit limits, and session controls — please visit our Responsible Gaming page. Players must be 21 or older to use the pkr098 Platform.
Your personal data is protected by 256-bit encryption, handled under strict international gaming licence obligations, and never sold to third parties. Join Pakistan's premier online casino with full confidence.